Responsibilities:
- Understand the Company's global Unified Communication design standards and policies for Cisco's IP Telephony solution
- Analyze location's current voice network infrastructure and design
- Identify the requirements and prepare the site for implementation, such as determining the number of local circuits, ordering local circuits, determining the number of analog gateways
- Create a low-level design for a site to implement Cisco IP Telephony solution
- Create configurations for CER, SRST and analog devices change controls and submit through global change board
- Plan and conduct voice infrastructure testing to ensure the sites implementation was configured as designed
- Assist in deployment and post deployment issue resolution directly with the site or through external support resources
- Provide technical support to peers. Perform as a consultant for internal customers on voice technology related services
- Act as a project manager on IP Telephony migration projects, when required. Manage scope, schedules, issues and risks.
- Interface with customers, deployment suppliers, unions and multiple internal groups involved in IP Telephony solution implementation.
Experience Required:
- At least 5 years experience that indicate a strong background in voice network and LAN/WAN engineering
- Broad experience in design and implementation of the Cisco IP Telephony solution
- Experience in migrating sites from legacy telephony to Cisco IPTel
- Knowledge of PBX, analog devices, routers, and voice gateways
- Experience in managing infrastructure projects
Experience Preferred:
- Cisco Certifications
- PMP Certification
- Strong written and oral communication skills. Able to clearly convey complex blends of business and technical matters to a range of audiences
- Effective time management and prioritization skills.
- Ability to work on multiple projects simultaneously, each with critical deadlines
- Ability to handle cross-functional/multi-departmental global projects with many cultures and geographies.
- Able to interface with customers and suppliers
- Creative in quickly developing approaches to problems and recommending actions to management
- Self-starter and highly motivated; Uses sound business judgment and exhibits leadership qualities while still being an effective team player
- Ability to remain flexible. Meetings outside of normal business hours may be necessary to accommodate global internal customer's schedules. Testing and some other deployment tasks may need to be executed outside of normal business hours
Education Required:
Bachelor's degree in IT or related discipline, or the equivalent combination of education, technical training, and work experience in Voice Networks
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